UCY Fitness Program - Standard Access

Cancellation Policy

🔹 One-on-one Cancellation & Refund Policy: - All sessions are non-refundable and non-transferable. - Cancellations made at least 24 hours in advance will receive a credit refund to your account for use toward a future session. - Cancellations within 24 hours of the session are non-refundable, as that time has been reserved for you. 🔹 One-on-one Rescheduling Policy: - You may reschedule your session up to 24 hours before your appointment at no additional cost, or the credit will be refunded to your account for future use. - Same-day rescheduling is not available. - Exceptions will be considered on a case-by-case basis, but frequent last-minute reschedules may result in limited availability for future bookings. 🔹 One-on-one Late Arrivals: - If you arrive more than 10 minutes late, your session may be shortened to respect other scheduled appointments. - If you arrive more than 15 minutes late, the session may be considered a no-show and will not be eligible for rescheduling or credit refund.